Sometimes a superior technological product is "beaten" by an inferior competitor and a lot of early adopters are left scratching their head and moaning. "But
BETAMAX is BETTER" they say. Or "but
mercurial is better!" Or "
Scriptaculous is better than
JQuery!" and so on.
In many of these cases the problem isn't the 'core product' but the 'total product'.
The total product encompasses everything other than the product itself. Traditionally this means the support, warranty, and documentation. But in the modern world it includes the rich ecosystem of related products, the social network of influencers, the free online learning, the depth of answers at stack overflow, the app store, the plugins/add-ins and much much more.
In the case of
mercurial, GitHub is an overwhelmingly large part of the 'total product', as is the network effect arising from the existing user base. It's this huge outer part of the total product that ensures the core product can out-perform a superior competitor.
(Note that the "size" of the circles relate to "how great is the product" NOT "how large is the product")
JQuery is a case where the core product was bolstered by the plugin capability, which created a 'total product' that was far superior to its competitors at that time.
Open-source is an interesting case of tradeoffs made around 'outer product'. Not too long ago many traditional businesses (think 'Fortune 500') were reluctant to adopt or take part in open source technology because there was no obvious support or warranty, in other words, they saw problems with the "total product". But the open source world's strength is in other parts of the outer product: the rapid updates and broad informal support that you can only get from a truly open system. So over and over we see open source technology adopted by mainstream businesses.
And I love this quote from Miguel de Icaza, creator of Mono:
When I ask myself "what would have the most impact today?" I sit down and write documentation.— Miguel de Icaza (@migueldeicaza) December 12, 2015
...revealing how the outer product is so often neglected.
How does this relate to your humble first product? It's an invitation to put more time into developing the total product instead of endlessly focusing on the core product. And it's about asking yourself if you can find ways to get customers and supporters involved in helping you grow the total product.
Now I think you should sign up to be notified when the ebook is ready. It steps through the process of finding a good idea, validating it, turning it into a product, then selling, marketing and supporting your product. It's written for people just like you.